Last updated: October 24, 2026
How you get your downloads
Everything in our store is a digital download, so there's nothing to ship and nothing to wait for. As soon as your payment goes through:
- your download links appear on the thank-you page,
- a receipt arrives by email, and
- everything you've bought stays in My Account, so you can download it again whenever you like.
Gift certificates arrive by email.
Trouble with a download?
Most hiccups happen when a connection drops partway through, so downloading again from My Account usually fixes it. Big files, like full albums and films, download best on Wi-Fi. If a file still won't play or seems broken, email info@9starmedia.com with your order number and we'll fix it or send you a fresh copy.
Refunds
A download can't be sent back the way a CD can, so sales are usually final once you've downloaded. But we're people, not robots, and we'll refund or swap your purchase if:
- a file is faulty and we can't fix it,
- you bought the same thing twice by mistake, or
- you bought the wrong item and haven't downloaded it yet.
Just email us within 14 days with your order number. Refunds go back through PayPal, usually within a few business days.
Customers in the EU and UK
You can cancel any order within 14 days for a full refund, as long as you haven't started downloading it. At checkout you tick a box to say you want your downloads right away, so once a download starts, that 14-day right ends. Our promises above still apply.
