FAQ: Frequently Asked Questions

1. Open My Account and log in with the account you used for the purchase. If you cannot remember the password, use the password-reset page.
2. Check that you're on the store where you placed the order. Your original order-confirmation email can help you check the store, title and order number.
3. Find the order in your account and open its available downloads. If the order is missing, check whether you used another account for that purchase before placing a new order.

Your purchased titles stay in your account for good, and you can download them as many times as you need. Downloads from cancelled or refunded orders aren't included.

Already clicked Download? Find the saved file.

First, check your browser's Downloads list and make sure the download has finished. If it stopped or the file is empty, go back to My Account on the store where you bought it, open your order and download it again. You don't need to buy it again.

If the new file is a ZIP, extract it before opening the music. If a finished download still won't open, try the playback and import steps.

On a computer, check your browser's Downloads list. Check whether the download has finished and use the list to locate the saved file. It will usually be in Downloads, unless you chose another folder.

If the download hasn't finished, let it complete before opening the file. If the file ends in .zip, extract it on your Mac or Windows PC. Your music or audio book files will be inside the new folder.

On an iPhone or iPad, check Downloads in the Files app. Apple shows where to look.

A ZIP file puts the files for your album or audio book together in one download. Before you add the music to your player, you need to open the ZIP file and extract the files inside.

On a Mac: Find the ZIP file in your Downloads folder and double-click it. A folder containing your files will appear beside it. Apple's ZIP instructions.

On a Windows PC: Find the ZIP file in File Explorer, right-click it and choose Extract All. Follow the prompts to choose where the files go, then open the extracted folder. Microsoft's ZIP instructions.

Use the files in that new folder when you add the music to Apple Music or another player. The ZIP file itself won't go into your music library. Follow the computer import instructions next.

Check the options on the product page for the title you want. You may see MP3 audio, an album or audio book packaged as a ZIP file, or an M4B audio book. Some products also offer PDF downloads.

If your download comes as a ZIP file, extract it before adding the files to your player. Follow the ZIP extraction instructions.

First, find your purchase in your account and download it. If it comes as a ZIP file, extract the files inside.

On a Mac: Open the Music app. Drag the extracted music files, or the folder containing them, from Finder into the Music window. You can also use File > Import or File > Add To Library, depending on your settings. Apple's Mac instructions.

On a Windows PC: Open the Apple Music app. Drag the extracted music files or folder from File Explorer into the Apple Music window. You can also open the menu at the top of the sidebar, choose Library, then Add Files to Library or Add Folder to Library. Apple's Windows instructions.

You don't need a paid Apple Music subscription to import and play the music you've bought from us on your computer. Look under Library for your songs and albums.

Keep a copy of your downloaded files somewhere safe. Depending on your settings, the app may be playing them from their original folder, so moving or deleting that folder can stop them from playing.

Still using iTunes? If iTunes is the app you use for music on your computer, drag the extracted music into its window. On Windows, you can also choose File > Add File to Library or Add Folder to Library. Apple's iTunes instructions.

Downloaded an audio book? On a Mac, open Books and choose File > Import. On Windows, use iTunes for your audiobooks. Import audiobooks into Books on Mac or read Apple's guide to the Windows apps.

If you want your music in the Music app on your iPhone or iPad, start by downloading it to your computer and adding it to Music or Apple Music using the computer import instructions. Then choose the option that fits how you already use your library.

With a cable, no paid music subscription needed:

• Mac: Connect your iPhone or iPad, open Finder and select your device in the sidebar. Open Music, select the music you want to sync, then click Apply. Apple's Mac syncing instructions.
• Windows PC: Connect your device and open Apple Devices. Select your device, choose Music, turn on music syncing and choose the albums or songs you want. Click Apply. The Apple Music app also needs to be installed on your PC. Apple's Windows syncing instructions.

Manual music syncing and Sync Library are different options. If you already use Sync Library, follow the cloud option below. If you see Erase and Sync, stop and read the message before continuing: it can replace music already on your device with music from this computer.

Already subscribe to Apple Music or iTunes Match? You can use Sync Library to make your imported music available on your iPhone or iPad. Sign in with the same Apple Account on your computer and device, turn on Sync Library on both, and allow the library to finish updating. This cloud option requires one of those subscriptions. Apple's Sync Library instructions.

Downloading straight to your iPhone or iPad? You can find downloads in the Files app. If your download is a ZIP file, tap it to extract the files into a folder. Saving or opening files there does not automatically put them in your Music library. For that, use one of the library options above. Find your downloads or open a ZIP file on iPhone or iPad.

Using an older iPod or an older computer? The steps depend on the model and software. Apple's guide explains which syncing app to use.

1. Find the downloaded file. If it is a ZIP file, extract it first. Downloading a file does not add it to your library by itself.
2. Add the extracted files to your player, then look in Library for the album or artist.
3. For audiobooks, check Books on a Mac or Audiobooks in iTunes on Windows, rather than your music library.

If a title is listed but won't play, check that the downloaded files are still in the folder you imported them from. If you moved them, add them again from their new location.

Check the ZIP file first. Windows can show you what's inside a ZIP file before you've extracted it. Right-click the ZIP file and choose Extract All, then try adding the files from the new folder. On a Mac, double-click the ZIP file to extract it.

If you've already extracted it, check the app and import method: use Music or Apple Music for music, Books on a Mac or iTunes on Windows for audiobooks. Try the documented import command if dragging does not work.

If the import finishes but you cannot find the title, check the library and file location.

M4B is an audiobook file format. If a title offers M4B, you'll see it listed in the download options on that product page.

On a Mac, use Books for your M4B audiobook. On Windows, use iTunes. The computer import instructions link to Apple's directions.

Video downloads may be .mp4, .m4v or .mov files. Check the options on the product page for the title you want.

If a video will not open or has no sound, follow the Mac or Windows video checks. The file extension alone does not guarantee that every device or app can play it.

Start with these checks:

1. Open your browser's Downloads list and check that the file has finished downloading. If it came in a ZIP file, extract it first, then open the video file inside.
2. Check the volume and mute controls in both your player and your computer. Make sure the sound is going to the speakers or headphones you want to use.
3. On a Mac: Open System Settings > Sound > Output and select the speakers or headphones you want. Apple's sound settings guide.
4. On Windows: Open Settings > System > Sound and check your output device and volume. Microsoft's sound troubleshooting guide.

If your usual player cannot open the video, try VLC from VideoLAN, a free player for Mac and Windows. Download it from that official site.

Purchasing is easy. Follow these simple steps: (Don't let the quantity of steps fool you... we were just trying to be thorough!)

1. Find the product you are interested in.
2. Choose from the download formats listed on its product page and select only the options you want.
3. Add it to your cart. You can keep shopping or go to checkout.
4. Review your cart, then log in or create an account. Signing up for an account is different from signing up for the newsletter.
5. Enter any discount coupons or gift certificates you want to use.
6. Choose from the payment methods offered at checkout, review your order and complete your purchase.
7. Keep your order-confirmation email. It identifies the store and order, which helps you find the purchase later.

To get your files after ordering, open your account on the store where you purchased. If you are unsure whether an order completed, check your account and confirmation email before trying again.

Not necessarily. That can be the price of one track rather than the whole album. If you want the album, look for the complete-album download and the price beside it. The choices vary by title. Select the downloads you want, then check the items and total in your cart before paying.

You can pay online using PayPal and any card options available at checkout. Choose the online payment method you want to use before confirming your order.

Not yet. First, check your spam or junk folder and make sure you're looking in the email account you used at checkout. Then sign in to My Account on the store where you placed the order. If you can see the order, open it and check its status. If it isn't there, check whether you used another account or the other store.

If you're still unsure whether the order went through, don't place it again yet. Use the help instructions so we can check with you.

Digital downloads that have not been downloaded can be cancelled within 2 weeks of your order. To request cancellation, use the support route, include your order number and say which item you wish to cancel. Refunds are issued through your original payment method.

We occasionally send out coupons to our customers or via our Facebook or Twitter pages. If you have one, use it! You will be prompted to enter any coupon codes you have while checking out.

Use this store's HTTPS website and choose from the payment methods shown at checkout. Never email your card details or password.

Gift certificates can be used only at the store where they were purchased. A 9 Star Media gift certificate does not work at Bahá'í Music Store, and vice versa. Neither can be used at BahaiBookstore.com.

Using your balance: Log in to My Account on the correct store. Your available gift-certificate balance is shown there, and you can apply it to a purchase during checkout.

Sending a gift: From your account, choose Send a Gift Certificate. Enter the recipient's name and email address, the amount you want to send and your message. Check the details before confirming. You can send all or part of your available gift-certificate balance.

Receiving a gift: Follow the redemption link in the gift email and log in or create an account on that same store. Redeem the code, then use the credited balance at checkout.

The sending option appears when your account has an available gift-certificate balance. Gift-certificate balance is separate from other store credit.

Unfortunately not. Each purchase of downloads that you make is for use by a single individual. You can use your downloads on all the devices you own which are under your control.

We support the creation of exceptional Baha'i inspired media... if you copy and share the files with your friends, community, etc. you are making it harder for us and all the artists to make their creations sustainable... and if they are not sustainable, they won't be able to create more exceptional media!

We are phasing out physical CDs, and they are no longer available to purchase through 9 Star Media. If you need a physical copy, please use our Contact Page.

You can find it on our Privacy Policy page.

Use our Contact Page. For an order question, include the order number from your confirmation email or account, and the title you purchased. For a download or playback problem, tell us which FAQ steps you tried, your device and app, and the exact error message, if there is one. That helps us understand the problem without asking you to start over. Never send card details or passwords.